Orders, Processing & Shipping Policy
Return Policy
Due to the products that we offer, we do not offer refunds or exchanges. If your items(s) arrive with defects, please contact us within 3 days and provide a picture of the item and the defect. Seery-Us Creations will provide a return label to customers. The customer can choose store gift card or refund in original form of payment. For returns or issues with your order please contact us directly at Seery-Us@outlook.com and include your order number.
Order Cancellation
An order can be canceled at any time prior to it being assigned a Job Status by Seery-Us Creations and/or customer. If you cancel an order prior to it being assigned a Job Status a Seery-Us Creations Customer Service representative will inform you of any cancellation charges incurred. (Please allow at least 10 business days for any refunded monies to be credited to your account). An order cannot be canceled and no refund will be given once it has a Job Status or any process thereafter. No refunds are issued for custom designed services.
Production Turnaround Time & Shipping
Orders are processed and packaged within 4 weeks of the order date unless stated otherwise on homepage. Our processing time does depend on the current amount of print orders. Once orders are printed they are shipped within 2 business days.
Once shipped, we are no longer responsible for the shipping time frame. Products may be shipped USPS. If you have any questions please reach out. Shipping & Handling refunds will be issued if fees differ more than + $2 Refunds are not offered on shipping fees on cancelled/returned orders.
Route Package Protection
We highly urge customers to add the Route Protection Plan to your order in case there are any problems during transit or delivery at an affordable price. The cost to you - to fully protect your package in the event that it is lost, damaged, or stolen - is calculated based on the subtotal of the order and the partnership between Route and Seery-Us Creations. To review Route’s policies visit: https://merchants.help.route.com/hc/en-us/articles/360020122394-Customer-FAQs
If you added the Route Protection Plan, please also contact them and file a claim in order to get your issue resolved. To file a claim visit: https://claims.route.com/ If you declined Route Protection Plan and there is an issue, we cannot offer a refund you or replace your order.
International Shipping
Shipping Labels are either purchased on Shopify or via PirateShip.
Some countries require USPS to transfer packages to a local courier, this can take from 2-10 WEEKS to arrive. All shipping dates are to be treated as ESTIMATES and not guarantees. Please be aware that as the buyer you are responsible for all customs, duties, taxes, or fees incurred by your country's import polices.
Order Approval/ Proofing
The customer is fully responsible for final proof and layout verification and approval prior to submission to the process. Seery-Us Creations DOES NOT make any changes on customer files without notification via email of changes that may be made to ensure that files are properly formatted. All such changes will result in new proofs being provided for your approval. Once you submit an order to the process you are agreeing that you are fully satisfied with the layout, content, and design and you accept responsibility for any errors therein. Seery-Us Creations will assume that you have verified the spelling, grammar, content and layout, etc. are all correct and it will not accept any liability for errors such as misspelling, grammar, damaged fonts, punctuation, etc.
Seery-Us Creations does not provide physical proofs of any order. Electronic proofs are provided to our customers as part of the order process. It is your responsibility to verify the proof against the original (and to correct any spelling or grammatical errors, etc), accept, reject or make any changes suggested to your artwork or etc.
Your job will not be processed or deemed production ready until you have approved the proof. Please review the proofs carefully (including content, spelling, design, etc). If approved, we will assume your order is ready to move into production and no further changes will be made. If proof is rejected, you will notified on next steps.
Promotions, Special Offers and Discount Coupons
From time to time Seery-Us Creations may offer promotions and special offers identified by a Coupon Code. Each Coupon Code will have different requirements and rewards. Typically, you will receive a Coupon or an email that contains the Coupon Code. If you receive a Coupon or email that contains a Coupon Code, please read it carefully — all requirements stated in the Coupon or email must be met in order to receive or take advantage of the promotion or special offer. Unless otherwise stated all Coupon Codes are limited to one-time use and are limited to current Seery-Us Creations account holders in good standing. Promotions and special offers may be limited to certain customers.
To take advantage of a promotion or special offer, enter the Coupon Code in the applicable field when placing an order. Not all products are eligible for promotions and special offers. If a Coupon Code does not function when entered, it means the product at issue does not qualify for the promotion or special offer; this determination is final.
A Coupon Code may not be combined with any other promotion, special offer, discount or reward offered by Seery-Us Creations If you enter a Coupon Code or take advantage of a promotion, special offer, discount or reward, you will not be able to enter another Coupon Code or take advantage of any other promotion, special offer, discount or reward.
Coupon Codes only apply to products ordered through Seery-Us Creations website; they may not be used in conjunction with the purchase of products sold by or under the brands of third parties (including, Seery-Us Creations affiliates and/or websites linked to any existing Seery-Us Creations website).
Coupon Codes cannot be used to pay for taxes, shipping and handling or other charges. If the promotion or special offer has a minimum purchase requirement, taxes, shipping and handling and other charges do not apply towards the minimum purchase amount.
If a promotion or special offer is for a defined amount (e.g. $10.00 off) and applies to a multiple- item order, it will be allocated to each eligible item based on the proportion of the item’s value to the total value of all eligible items, excluding shipping and handling, taxes and other charges. Certain items may not be eligible for the promotion and will not be included in the calculation.
Promotions and special offers are only valid for a limited time. They will expire on the date or within the timeframe specified in the offer. If no date or timeframe is specified, a promotion or special offer is valid until the end of the month is which the Coupon Code is first eligible for use.
Coupon Codes (and the Coupons or emails that contain them) are not for resale, have no independent cash value, are not redeemable for cash, and will not be replaced if lost, stolen or deleted.
Coupon Codes will not be retroactively applied against orders already placed with Seery-Us Creations
If a Coupon Code is used and the entire order is cancelled or rejected, or if you return all items in the order then, subject to the terms of our Returns/Refund/Reprint Policy, you will be refunded only the actual amount paid. The coupon code will no longer be valid.
If only part of your order is cancelled or rejected, or if you return only some of the items in your order, then subject to the terms of our Returns/Refund/Reprint Policy, the relevant discount or promotion will be applied to the item(s) that are kept. The foregoing notwithstanding, under no circumstances will a promotion or special offer of any kind be applied to create a credit balance. If the balance of a partially canceled, rejected or returned order is less than the value of the promotion or special offer, the promotion or special offer will be applied to the outstanding balance (not including shipping and handling, taxes and other charges). The balance of the promotion or special offer is void, and the Coupon Code will no longer be valid.
Seery-Us Creations reserves the right to discontinue a promotion or special offer or coupon at any time and with immediate effect.
Unless Seery-Us Creations agrees otherwise, all product and service orders must be paid for at the time of the order. If a charge against a credit card you provide is not authorized or accepted, or is subsequently refused or rejected, we reserve the right to cancel your order without notice or liability.
In the event that Seery-Us Creations and you have agreed upon an alternative method of payment and the payment is not received within 5 business days of the date on which payment was due your order will be canceled.